Ride with Us

To book a ride with Snap Ride, you need to download our rider application on your smartphone and sign up. Once you have registered, you can enter your pick-up and drop-off locations, choose your preferred vehicle, and confirm your ride.

We offer a range of vehicles for rides, including sedans, SUVs, and luxury cars. You can select the vehicle that suits your needs and preferences.

Yes, we have a start-earn referral program that rewards our frequent riders with discounts on rides and other promotions.

With Snap Ride, you can track your ride in real-time using our rider application. After your ride is complete, you can also rate your rider experience and share your feedback with us.

Yes, you can schedule a ride in advance on our rider application. Simply select the date and time you need the ride, and we will arrange it for you.

The minimum age requirement to ride with our service is 18 years old. We prioritize safety and security for all our riders, and this is one of the measures we take to ensure a safe and reliable ride experience.

Yes, we do offer wheelchair-accessible vehicles as part of our commitment to providing safe and accessible transportation for all of our riders. Our goal is to ensure that everyone can travel with us comfortably and without a barriers.

When you sign up as a Rider or Driver on our platform, you must enter your payment method in your account. On the platform, we provide a payment system (Stripe).

Trip Fare Calculation: Snap Ride calculates fares based on three factors:

   1. Base Fare

   2. Fare per kilometer

   3. Fare per minute of the ride

Fare Estimate: The exact tariffs for your city are displayed once you input your pickup location and destination in the app.

Estimated Fare: You’ll see an estimated fare displayed at the bottom of the screen before confirming the ride

Yes, Snap Ride offers fixed fares for certain trips, including airport rides and longer-distance routes. These fares are calculated and displayed when you enter your pickup and drop-off locations in the app.

While Snap Ride is primarily focused on city transportation, you can ask the driver about going outside the city limits. It's up to the driver to accept this request, and drivers are typically able to take you up to a certain distance from the city center.

Currently, Snap Ride does not support ride scheduling in advance. When you make a request, the app will connect you with the nearest available driver immediately.

If you cancel the ride, a fixed charge of $10 will be applied to your account.

If the driver cancels the ride, the full amount you paid will be refunded to your account. The refund will be processed and should appear in your account within 5-6 working days

To add multiple stops, enter your first destination in the app. Once you're in the car, inform your driver about the additional destinations. The driver will add the stops and follow the correct route.

It’s simple! Visit the "Get Free Rides" section in the app and share your unique referral code. For each friend you invite who signs up with your code and completes their first ride, you'll earn credits for your next ride (available for use within a specific time period).

Snap Ride currently supports only one language, which is English. The app will be available in this language for now, and there is no option to change it.

No, in Australia, Snap Ride only accepts card payments. Please ensure that your card is linked to your account to complete your ride payments.