Ride-Share Waiting Zone
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Domestic Airport
The designated holding area for Sydney Domestic Airport is on Ross Smith Avenue in Mascot, between the KFC restaurant and the IMO car wash.
As soon as you get a work request, head down Ross Smith Avenue to the Sydney airport pick-up location.
Ride-Share Pick Up Zone
International Airport
As soon as you arrive in the allocated holding area, you will be added to the virtual queue. Your turn in the queue will determine which trip requests you receive.
When you get a request, you should exit the holding area. Find the pick-up area at each terminal as you proceed to the designated rideshare pick-up area at the airport. Only in these places are riders available for pick up.
It’s a good idea to contact your rider to confirm that you are on the way and ensure they're at the correct pick-up location.
Once your rider arrives, start the trip and make your way towards their destination. You can wait in the designated pick-up bay up to three (3) minutes.
You must comply with airport terms and conditions. Failure to do so, may result in driver banning.
Access points for the loading zone
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At the entry and exit access points to loading zones, an electronic tag reader is attached.
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When entering or leaving the loading zone, the driver can approach the boom gate access point.
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Only when a valid electronic tag is recognised and acknowledged by the electronic tag reader will the boom gates open to allow admission into and leave from aoading zone.
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The driver is in charge of seeing to it that the electronic tag can be read by the reader at both entry and exit, that it is registered with Sydney Airport, that it has enough money, and that it satisfies all other requirements for acceptance;
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Boom gates might not open if the electronic tag cannot be read, is not registered with Sydney Airport, does not have enough money in the electronic tag account, or any other conditions for acceptance are not satisfied (including black listing).
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As soon as passengers are loaded, the driver must move to the boom gates at the loading zone exit, where the electronic tag reader will read the tag.
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No tailgating or other unlawful behaviour is permitted by the driver.
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Use the intercoms located at the loading zone access points if the driver has any trouble using the loading zones.
-
At the entry and exit access points to loading zones, an electronic tag reader is attached.
-
When entering or leaving the loading zone, the driver can approach the boom gate access point.
-
Only when a valid electronic tag is recognised and acknowledged by the electronic tag reader will the boom gates open to allow admission into and leave from aoading zone.
-
The driver is in charge of seeing to it that the electronic tag can be read by the reader at both entry and exit, that it is registered with Sydney Airport, that it has enough money, and that it satisfies all other requirements for acceptance;
-
Boom gates might not open if the electronic tag cannot be read, is not registered with Sydney Airport, does not have enough money in the electronic tag account, or any other conditions for acceptance are not satisfied (including black listing).
-
As soon as passengers are loaded, the driver must move to the boom gates at the loading zone exit, where the electronic tag reader will read the tag.
-
No tailgating or other unlawful behaviour is permitted by the driver.
-
Use the intercoms located at the loading zone access points if the driver has any trouble using the loading zones.
Sequence for Airport pick‑up
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You will be placed in the virtual queue as soon as you enter the designated holding area. The trip requests will be assigned based on your turn in the queue.
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When you get a request, you should exit the holding area. The driver app will help you find the pick-up area at each terminal as you proceed to the designated rideshare pick-up area at the airport. Only in these places are riders available for you to pick up.
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It's a smart idea to get in touch with your passenger to let them know you're on the way and to make sure they're at the right pickup place.
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Start the journey and head in rider’s direction as soon as your rider arrives. You have up to three (3) minutes to wait in the allocated pick-up bay.
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You must comply with airport terms and conditions. Failure to do so, may result in driver banning.
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